FAQ
21nova – Your Top 21 FAQs Answered Now
Here at 21nova, we make every effort to ensure that our site is easy and accessible for our customers. We have compiled a list of the 21 most frequently asked questions together with a set of helpful, understandable answers. Simply select the relevant category heading to access the information you require.
Download Now – How to operate our software
Registration and Personal Accounts – A few simple steps
Deposits – Security mechanisms
Cash Withdrawal – How to claim your winnings
Bonuses – Full details regarding special bonuses
Games - Full details of our games selection
- How do I play at 21nova Casino?
To play at our online casino, you will first need to download the FREE software. This not only makes the games operate more quickly but also makes them considerably more stable. Both the casino graphics and multimedia effects should already be installed on your computer making for an exciting, high quality online gaming experience. Don’t delay! Try now! - Do I have to wait to download every time I play?
No. You only need to download and install the software once. You should then be able to access the casino from your ‘Start’ menu at your convenience. - What do I need to do to register and open my account?
When you open an account in Real Money Mode, you will need to complete the registration forms with your personal data. This information will be kept strictly private and confidential. - What should I do if I have forgotten the password and/or username of an existing account?
The account password refers to the code you entered upon registration and the username refers to the code assigned to you upon registration. If you have forgotten this information, please contact our support team at support@21nova.com. - Is it legal for everyone to play at 21nova?
Laws vary from country to country and not every country permits online gambling. It is the responsibility of each customer to comply with the terms of their respective local, national or state laws PRIOR to registration with 21nova or the placement of a bet. - What age do I need to be if I want to play for real money?
You must be 18 years or over to play for real money online. There are no age restrictions, however, for ‘Fun Mode’ players. - How do I place a deposit into my account?
In order to make a deposit, you will first need to download the relevant software and open a real money account. Once you have received your ‘Real Money’ username and password, you will be ready to make a deposit. Simply activate the 21nova Casino program and then choose the ‘Real Money’ option. Once you have entered your username and password, you can select ‘Cashier’ in the lobby. Choose your preferred deposit method and then select a deposit amount. Click ‘deposit’ to confirm. The money should be in your account and you are ready to play! - Is there a deposit limit for my 21nova account?
Each deposit method comes with its own limit. You can check this information by clicking on the payment methods table. - Is it secure to use my credit card at the 21nova Casino?
Yes. 21nova employ the most advanced protection measures to safeguard your personal data making your information 100% secure. We are also a VeriSign secured website. If you want to find out more about the safety measures we employ, please refer to our security section. - How can I withdraw my winnings from my account?
In order to withdraw your winnings, you will first need to submit an official withdrawal request. This will appear as ‘waiting’ whilst it is being processed. Withdrawals are processed within 4 working days of the date of request. Please note that 21nova Casino reserves the right to withhold withdrawal for the purposes of security verification. You may cancel your request and restore the funds to your account should you so wish. This allows you to play without submitting a new deposit. - How can I trace my financial transactions?
A complete history of all your financial requests and operations are stored in ‘Transaction History’ allowing you to keep track of your withdrawals and deposit requests. - Is it possible to withdraw my bonus?
Yes. In order to do so, however, you must meet the established wagering specifications. - What is the function of the bonus?
The bonus has two principal functions. The first is to increase the probability of a win. The second is to enable you to play with more money than you had initially deposited. The bonus also gives you the opportunity to discover more games in the casino and to find out which ones you most enjoy. - I have referred a friend. When will I receive my bonus?
According to the terms and conditions of the ‘Refer a Friend’ bonus, both you and the referred party are required to submit a deposit before you can receive the bonus. In the event that you do not receive this, please contact: support@21nova.com. - What sort of games can I find at 21nova?
21 nova Casino offers over 80 of the finest online games from Video Poker, Blackjack, Progressive Slots, Video Slots and Craps to Roulette, Baccarat, Keno and Arcade Games. These plus many more are available online now. We are also developing new games on a daily basis and will notify you as and when they become available! - What is the Auto-Spin function?
This feature activates the slot machine automatically allowing you to win big money as you get the kids ready for school or grab that extra cup of coffee! - What does the Multi player or Private group table refer to?
The ‘multi player’ function allows you to join a table with other online players. Our system will automatically assign you to the table with the available seat. The ‘private-group table’ allows you to play with your friends without disturbance from any external players. Simply enter the name of the table you want to join. If this table has already been established by your friends, you will be able to access this table.Otherwise, a new table will be created and you can invite your friends to join you. - How can I talk with other players?
To talk to other players, select the ‘Chat’ function in ‘multi-player’ or ‘private-group’ tables. Simply type your message and send by clicking ‘Chat’ again or by pressing ENTER. - How is the game outcome determined?
The outcome is determined by the Random Number Generator also known as the RNG. This works by selecting an outcome at random for each individual game. The RNG is also responsible for determining the odds for both Real Money and Fun Mode games. For card games such as Blackjack or Baccarat, the computer electronically shuffles the cards before each hand is dealt. - What do I do if I get disconnected from the internet?
21nova have developed a disconnection handling facility designed to protect the interests of the online player. If you are playing Blackjack, Craps or Video Poker, the computer allows you to resume play from the exact point before your disconnection. In games such as Slots or Roulette which do not require the player to make choices after the round has been initiated, players simply need to log-in to the casino. The game result will be displayed if you hit the ‘Game History’ button. - Can I change my mind after I have placed a bet?
Games such as Blackjack, Roulette, Craps and Baccarat allow you to remove chips with a simple right-click on the chips you wish to delete. If you want to restore the coins from the machine back to your account in games such as Slots and Video poker, hit the ‘Cash-out’ button. Don’t be concerned if the coins stay in the machine. These will be restored to your balance upon your exit from the game.
